Terms & Conditions


Terms & Conditions


TERMS & CONDITIONS


OFFERS:

GOLDEN GROVE FOUNDATION MEMBERSHIP OFFER
  • Limited number available.
  • Available for a limited time (3 months from opening or until sold out).
  • $40 per week (weekly direct debit – non-refundable).
  • Upfront cost $160 to secure Foundation Membership.
  • No lock-in contract after min. spend $160.
  • Intro Session included valued at $80.
  • Entitles you to access unlimited Cadence Pilates classes at Golden Grove Studio only.
  • Classes are subject to availability (bookings are essential).
  • Any pre-purchased Foundation memberships must be activated within 1st 3 months of Cadence Pilates Golden Grove opening.
  • Membership can be placed on hold for a minimum of 2 weeks and a maximum of 6 months.
  • Membership is non-transferable.
  • Not available with any other offer (inc. Intro Offer).
INTRO OFFER
  • Entitles you access to 5 Cadence Pilates classes for $25 (excludes pre/post natal classes/GRS classes) subject to availability (bookings are essential).
  • Includes 1:1 Intro Session.
  • Only available for new clients to Cadence Pilates.
  • Can only be purchased once.
  • 2 week expiry – commencement date for expiration is from date of first class attendance.
  • First class booking must be a PURE FOUNDATION class.
  • Not available with any other offer (inc. Foundation Membership offer).
BRING A FRIEND OFFER
  • If you bring a friend to Cadence Pilates you are eligible for our thank you gift: 2 free classes or 25% off 1 week’s membership costs.
  • Free classes only valid at your home studio.
  • This offer is non-transferrable and cannot be exchanged or redeemed for cash, credit or products.


MEMBERSHIPS:

FOUNDATION MEMBERSHIP
  • $40 per week (weekly direct debit – non-refundable).
  • No lock-in contract after minimum spend $160 (4 weeks membership cost).
  • Contract will be automatically renewed every 4 payments unless directed by you to cease renewal.
  • Entitles you access to unlimited Cadence Pilates classes (excluding pre/post natal classes/GRS classes) at your home studio only (i.e. studio of purchase).
  • Classes are subject to availability (bookings are essential).
  • Membership can be placed on hold for a minimum of 2 weeks and a maximum of 6 months.
  • Membership is non-transferable.
  • Only available for purchase at the opening of a new studio (see T&Cs under Offers).
CADENCE ACTIVE MEMBERSHIP
  • $40 per week (fortnightly direct debit on Monday – non-refundable).
  • No lock-in contract after minimum spend $160 (4 weeks membership cost).
  • Contract will be automatically renewed every 4 payments unless directed by you to cease renewal.
  • Entitles you access to 2 Cadence Pilates classes (excluding pre/post natal classes/ GRS classes) per week at your home studio only (i.e. studio of purchase).
  • Classes are subject to availability (bookings are essential).
  • Membership can be placed on hold for a minimum of 2 weeks and a maximum of 6 months.
  • Membership is non-transferable.
ALL ACCESS MEMBERSHIP
  • $50 per week (weekly direct debit – non-refundable).
  • No lock-in contract after minimum spend $200 (4 weeks membership cost).
  • Contract will be automatically renewed every 4 payments unless directed by you to cease renewal.
  • Entitles you access to unlimited Cadence Pilates Classes (excluding pre/post natal classes/ GRS classes) at your home studio only.
  • Classes are subject to availability (bookings are essential).
  • Membership can be placed on hold for a minimum of 2 weeks and a maximum of 6 months.
  • Membership is non-transferable.
ALL ACCESS PLUS MEMBERSHIP
  • $55 per week (weekly direct debit – non-refundable).
  • No lock-in contract after minimum spend $220 (4 weeks membership cost).
  • Contract will be automatically renewed every 4 payments unless directed by you to cease renewal.
  • Entitles you access to unlimited Cadence Pilates Classes (excluding pre/post natal classes/GRS classes) at Cadence Pilates Studio locations.
  • Classes are subject to availability (bookings are essential).
  • Membership can be placed on hold for a minimum of 2 weeks and a maximum of 6 months.
  • Membership is non-transferable.
STUDENT MEMBERSHIPS
  • 20% off all the above memberships (excluding Foundation Memberships) apply if you hold a student or concession card.
  • Provide card in the studio to set up student discounts.
OBLIGATIONS OF MEMBERSHIP:
  • Update your contact details should they change so we can keep in contact with you as necessary.
  • Contact us if your student status changes.
  • Pay all agreed fees.
  • Inform us in advance if there are any risks to your general health and if required seek approval from your physiotherapist or general practitioner.
  • It is your responsibility to cancel any direct debit agreement in respect to this membership when the agreement is terminated.
  • If your automatic direct debit reverses or is returned to us by your financial institution we will attempt to contact you about retrying the direct debit.
  • If the debit remains outstanding it will be processed within 14 days of the reversal with any late fees and reversal fees that apply.
TERMINATION OF MEMBERSHIP
  • All Cadence Pilates memberships are no lock-in contract after the minimum spend equal to the cost of 4 weeks of the membership.
  • Written requests to terminate your membership are to be directed to [email protected].
  • A minimum of 1 week’s notice must be given.
  • You must ensure that you have no future bookings after the requested termination date otherwise the membership cannot be cancelled and further late cancellation/no show fees may apply.
SUSPENSION POLICY
  • Members are entitled to suspend their membership for a minimum of two weeks and maximum of six months.
  • The membership will automatically recommence after the suspension period has been completed and debit fees will be adjusted as applicable.
  • Membership suspensions cannot be backdated.
  • All classes booked during the suspension period must be cancelled by the member before the membership can be suspended.
  • Members that want to place their membership on hold for longer than six months will need to cancel their membership and recommence on new membership when they decide to return.
  • Please note that the Foundation membership will not be available for re-purchase if the membership has been cancelled.


BLOCK PASSES & CADENCE CASUAL PASSES:

BLOCK PASSES
  • One class use per booking.
  • Entitles you access to Cadence Pilates classes subject to availability (bookings are essential).
  • Late cancels and non-attendance lose class as per cancellation policy.
  • Block pass options include 10 for $250 with an expiry of 3 months, 20 for $460 with an expiry of 6 months and 50 for $850 with an expiry of 12 months.
  • Block passes may be used across all Cadence Pilates studios.
  • Non-refundable and non-transferable.
CASUAL PASS
  • Pay per use at studio of purchase.
  • Entitles you access to Cadence Pilates classes subject to availability (bookings are essential).
  • $30 per class booking.
  • Late cancel and non-attendance lose class as per cancellation policy.
  • Non-refundable and non-transferable.


BOOKINGS & ATTENDANCE:

BOOKINGS

Classes are on a first-come-first-served basis. Classes can be booked up to 4 weeks in advance to avoid disappointment. Bookings can be made via the Cadence Pilates app or online via the bookings link on our website.

WAITLIST

If a class you want to attend is fully booked please sign up for the waiting list. Should a place become available you will receive a Cadence Pilates app push notification advising you that a spot has become available in the class. This notification is sent out to all waitlisted members for the particular class (up to 5). The first to respond and book into the class will fill the available spot. Everyone else will get a second notification saying that the spot has been filled.

CANCELLATION POLICY

At Cadence Pilates our class sizes are small. We value each and every member and as such hope to be able to have availability as open as possible. For group classes cancellations need to be made 9 hours prior. Late cancellations and/or no shows will incur a lost session (for block pass, active memberships and intro offer users) or a ‘Late Cancel Fee’ of $5 will be charged (for Foundation, All Access and Access Plus memberships users).

We understand that sometimes unforeseen circumstances can arise, however, we have to be strict, fair and consistent with all clients.

Instructors and classes are subject to change without notice. Cadence Pilates reserves the right to cancel classes if necessary.

‘NO SHOW’ STRIKE SYSTEM

Under the Strike System, members who book in for a Class but do not attend will be assigned a ‘strike’. After five ‘no shows’ the member will be blocked and will have to call their home studio to reactivate your account.


OTHER:

1. ACCESS

All new clients must attend an intro session before attending classes.

Intro Session:

  • Intro session is a 1:1 with a Cadence Pilates instructor providing a health and fitness screen and introduction to the Pilates reformer.
  • Before attending any Cadence Pilates classes booking and attendance of a Cadence pilates 1:1 INTRO SESSION is mandatory.
  • I understand that if I don’t book this class I will be turned away from attending any classes until I have attended my 1:1 INTRO SESSION.
2. USE OF EQUIPMENT & SAFETY

For the safety of you and others, please follow all equipment operating and safety instructions on the equipment. If you are unfamiliar with equipment or are not sure as to the correct use please ask for assistance from one of the Cadence Pilates Instructors.

At Cadence Pilates we value safety and hygiene and as a result we require all users to wear grip socks. Grip socks are available for purchase at each studio should a user not have them.

The warm up is a critical part of the Cadence Pilates class. For your own safety and out of consideration of the Instructor and others in the class, should you be more than 5 minutes late for the class you may not be able to join the class.

The Instructor or treating physiotherapist reserve the right to restrict members to a particular class for safety reasons.

If you are pregnant you must inform your Instructor. Once you have progressed beyond 20 weeks of pregnancy you will need to transition into our Group Reformer Sessions (GRS) where you will be set up with an individualised program and supervised by one of our physiotherapists.

We do not offer creche facilities in our studios. Children are not permitted in the studio at anytime and are not to be left in the reception area while you attend classes. You may be turned away from the studio should you arrive with your children. This is for the safety of your own children and other clients attending the studio.

3. PRIVACY

A member’s private information (as that term is defined in the Privacy Act 1988) will only be used by Cadence Pilates or Go Cardless Pty Ltd. To provide you with the services contemplated by this agreement. Go Cardless privacy statement can be found on the website at www.gocardless.com. Cadence Pilates’ privacy statement is available on request from reception.

4. PAYMENTS BY DIRECT DEBIT

If paying by direct debit the member agrees to the installment amount at the agreed payment frequency until this agreement is terminated by the member. Should there be any arrears in payments the member authorises Cadence Pilates through Go Cardless to debit the outstanding balance in order to bring the account up to date.

5. PAYMENTS BY CREDIT CARD

Credit card payments will be debited from Glofox utilising a third party payment system.


PERSONAL AGREEMENT

I understand that before attending any Cadence Pilates classes booking and attendance of a Cadence Pilates 1:1 Intro Session is mandatory. I understand that if I don’t book this session I will be turned away from attending any classes until I have attended my 1:1 Intro Session.

I agree that Cadence Pilates is in no way responsible for the safekeeping of my personal belongings while I attend a workout. Cadence Pilates does not assume responsibility for any lost or stolen personal property. If you do become a victim of theft, immediately report it to a Cadence Pilates staff member.

I understand that a workout may be physically strenuous and I voluntarily participate in them with full knowledge that there is a risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Cadence Pilates or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

By booking into a class you automatically agree to the above terms and conditions.

    MOBILITY. ACTIVATION. STRENGTH.

    Where The Magic Happens:

    DERNANCOURT

    28/832-840 Lower N E Rd, Dernancourt SA 5075, Australia

    GOLDEN GROVE

    Opening 13 January 2020

    ST PETERS

    115 Payneham Rd, St Peters SA 5069, Australia

    Email Us At:

    Call Us On:

    8337 1313 Dernancourt
    7130 0071 St Peters