WAIVER

I, the undersigned, agree to follow the safety instructions of my instructor and to inform them immediately should I have any pain or concerns during Pilates. I agree that I do not have any injuries, chronic pain problems or physical ailments which would prevent me from undertaking Pilates in a class environment and that I take Cadence Pilates classes at my own risk. 

I understand that a workout may be physically strenuous and I voluntarily participate in them with full knowledge that there is a risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Cadence Pilates or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

I give authority to Cadence Pilates to take my photo/filmed image and give permission for it to be used on social media for promotional purposes, edited, copied or distributed (individuals under 18 years require permission by a parent/guardian). I understand that it is my responsibility not to participate in photos or filmed images if I do not consent to having my image used.

I understand that customers are required to give 9 hours notice of change or cancellation of booked sessions. No refund will be issued for missed classes that have been booked in advance. 

By booking into a class you automatically agree to the above terms and conditions. 

INTRO OFFER

• Entitles you access to 5 Cadence Pilates classes for $55 subject to availability (bookings are essential)
• Includes 1:1 intro session. To be booked within 3 months of purchase
• Only available for new clients to Cadence Pilates
• Can only be purchased once
• 2 week expiry – commencement date for expiration is from date of first class attendance.
• First class booking must be a PURE FOUNDATION class
• Not available with any other offer
• Non refundable and non-transferable

REFER & EARN OFFER

Refer a friend to Cadence Pilates and you are eligible for our thank you gift:

• $10 credit will be added to your friends account
• $20 credit will be added to your account once your friend spends $20 with Cadence Pilates

This offer is non transferrable and cannot be exchanged or redeemed for cash.

FOUNDATION MEMBERSHIP (AVAILABLE ONLY AT OPENING OF NEW CADENCE PILATES STUDIO)

• Fortnightly direct debit – non refundable
• No lock in contract after minimum spend (4 weeks membership cost)
• Entitles you access to unlimited Cadence Pilates classes at your home studio only (i.e. studio of purchase)
• Classes are subject to availability (bookings are essential)
• 10% off Cadence Pilates merchandise & grip socks
• Membership can be placed on hold for a minimum of 2 weeks and maximum of 6 months
• Membership is non transferable or refundable 
• Only available for purchase at the opening of a new studio

ALL ACCESS MEMBERSHIP

• Fortnightly direct debit – non refundable
• No lock in contract after minimum spend (4 weeks membership cost)
• Entitles you access to unlimited Cadence Pilates Classes at all Cadence Pilates studios.
• Classes are subject to availability (bookings are essential)
• 10% off Cadence Pilates merchandise & grip socks
• Membership can be placed on hold for a minimum of 2 weeks and maximum of 6 months
• Membership is non transferable or refundable

ACTIVE x2 MEMBERSHIP

• Fortnightly direct debit – non refundable
• No lock in contract after minimum spend (4 weeks membership cost)
• Entitles you to 4 classes per fortnight at at your home studio only (i.e. studio of purchase)
• $13 extra classes
• 10% off Cadence Pilates merchandise & grip socks
• Classes are subject to availability (bookings are essential)
• Membership can be placed on hold for a minimum of 2 weeks and maximum of 6 months
• Membership is non transferable or refundable

ACTIVE x4 MEMBERSHIP

• Fortnightly direct debit – non refundable
• No lock in contract after minimum spend (4 weeks membership cost)
• Entitles you to 8 classes per fortnight at at your home studio only (i.e. studio of purchase)
• $13 extra classes
• 10% off Cadence Pilates merchandise & grip socks
• Classes are subject to availability (bookings are essential)
• Membership can be placed on hold for a minimum of 2 weeks and maximum of 6 months
• Membership is non transferable or refundable

STUDENT MEMBERSHIPS

• 10% off all the above memberships (excluding Foundation memberships) apply if you hold a student or concession card.
• Provide student card in the studio to set up student discounts.

OBLIGATIONS OF MEMBERSHIP

• Update your contact details should they change so we can keep contact with you as necessary
• Contact us if your student status changes
• Pay all agreed fees
• Inform us in advance if there are any risks to your general health and if required seek approval from your physiotherapist or general practitioner.

TERMINATION OF MEMBERSHIP

• All Cadence Pilates memberships are no lock in contract after the minimum spend equal to the cost of 4 weeks of the membership
• Cancel anytime via the Cadence Pilates app or website.

SUSPENSION POLICY

• Members are entitled to suspend their membership for a minimum of two weeks and maximum of 6 months.
• Member to complete suspension form
• The membership will automatically recommence after the suspension period has been completed and debit fees will be adjusted as applicable.
• Membership suspensions cannot be backdated.
• All classes booked during the suspension period must be cancelled by the member before the membership can be suspended.
• Members that want to place their membership on hold for longer than six months will need to cancel their membership and recommence on new membership when they decide to return. Please note that the Foundation membership will not be available for re-purchase if the membership has been cancelled.

BLOCK PASSES

• One class credit use per booking
• Entitles you access to Cadence Pilates classes subject to availability (bookings are essential)
• Late cancels and non attendance lose class credit as per cancellation policy
• Expiry dates cannot be extended
• Block passes may be used across all Cadence Pilates studios
• Non refundable and non-transferable

BLOCK PASSES AUTO-RENEW

• As per block passes
• Pack will auto-renew (automatic purchase of new pack) once final class credit has been booked
• Cancel auto-renew at any time

CASUAL PASS

• Pay per use at studio of purchase
• Entitles you access to Cadence Pilates classes subject to availability (bookings are essential)
• Late cancel and non attendance are non-refundable per cancellation policy

CADENCE INDIVIDUAL

• 30 min personal training session of reformer/pilates equipment with Cadence Pilates Instructor 
• Not eligible for private health rebates (if you have a clinical issue or concern please book an appointment with one of our Physiotherapist through Cadence Physio for assessment to determine eligibility into our Cadence Refine stream).
• $65 per individual session (casual pass)
• $99 per double session (2 people)
• Block Pass options include: 5 for $300 with expiry of 6 months, 10 for $590 with expiry of 12 months.
• Late cancel and non attendance lose session credit as per cancellation policy
• Non refundable and non-transferable

BOOKINGS

Classes and Individual Sessions are on a first come first served basis. Classes and Individual Sessions can be booked up to 4 weeks in advance.

Bookings can be made via the Cadence Pilates app or website.

WAITLIST

If a class you want to attend is fully booked please sign up for the waiting list. Should a spot become available and you are the first person on the waitlist, you will automatically move into the class and will receive a SMS notification to let you know you’re booked into the class. You won’t be required to confirm the booking, just turn up to class and enjoy your Pilates workout!

1 hour before the class start time the waitlist will change to ‘Fastest Finger First’ – when a spot in the class becomes available, an SMS will be sent to everyone who is on the waitlist. The first person to respond to the SMS accepting their spot will be booked into the class.

CANCELLATION POLICY

At Cadence Pilates our class sizes are small. We value each and every member and as such hope to be able to have availability as open as possible. For group classes cancellations need to be made 9 hours prior. Late cancellations and/or no shows will incur a lost class credit (for block pass, active memberships and intro offer users) or a ‘Late Cancel Fee’ of $10 will be charged (for Foundation and All Access memberships users).

For Intro Sessions cancellations need to be made 9 hours prior. Late cancellations and/or no shows will incur a $10 reactivation fee.

Instructors and classes are subject to change without notice. Cadence Pilates reserves the right to cancel classes if necessary.

1. ACCESS

All new clients must attend an intro session before attending classes.

Intro Session:

• Intro session is a 1:1 with a Cadence Pilates instructor providing a health and fitness screen and introduction to the Pilates reformer.
• I understand that if I don’t book this class I will be turned away from attending any classes until I have attended my 1:1 Intro Session.

2. USE OF EQUIPMENT & SAFETY

• For the safety of you and others, please follow all equipment operating and safety instructions on the equipment. If you are unfamiliar with equipment or are not sure as to the correct use please ask for assistance from one of the Cadence Pilates Instructors.
• For safety and hygiene reason grab socks must be worn to classes. Grip socks are available for purchase in the studio. If you don’t have grip socks you can be turned away from attending the class.
• The warm up is a critical part of the Cadence Pilates class. For your own safety and out of consideration of the Instructor and others in the class, should you be more than 5 minutes late for the class you may not be able to join the class.
• The Instructor or treating physiotherapist reserve the right to restrict members to a particular class for safety reasons.
• We do not offer creche facilities in our studios. Children are not permitted in the studio at anytime and are not to be left in the reception area while you attend classes. You may be turned away from the studio should you arrive with your children. This is for the safety of your own children and other clients attending the studio.

3. PREGNANCY

• If you are pregnant you must inform your Instructor and we can assist you to modify the exercises for your safety and appropriate to your stage in pregnancy.
• You must attend a 1:1 Physiotherapy assessment at 12 weeks to go through exercise modifications, alternatives and recommendations.
• Written medical clearance from obstetrician/GP/midwife in charge of prenatal care clearing you for exercise after 12 weeks is required.
• If remaining in general Cadence Pilates classes after 12 weeks, Physiotherapy assessments will need to occur at  20, 30 & 35 weeks to monitor class appropriateness, technique and safety. Complimentary phone check-ins with one of our physiotherapist are offered at 16 & 25 weeks.
• A post natal assessment and medical clearance to return to exercise is required before returning to classes after having your baby.
• Our standard physiotherapy consult fees apply for 1:1 Physiotherapy sessions.

4. OSTEOPOROSIS

• If you have been diagnosed with low bone density (osteoporosis or osteopenia) you are required to indicate this by answering the bone density question at checkout.
• A 1:1 Physio consult is strongly recommended before commencing Cadence Pilates classes to go through exercise modifications, alternatives and recommendations.
• Education about Pilates and low bone density will also be provided in the Physio consult.

5. PAYMENTS BY CREDIT CARD AND DIRECT DEBIT

Credit card and Direct Debit payments will be debited from Momence utilising a third party payment system – Stripe.